How we work
As Independent Financial Advisers we can draw from the whole of the financial markets to provide the best advice for you. Before you become our Client, we will start with an initial meeting to establish your personal situation and discuss your financial goals; at this stage we will ask you about your assets, liabilities, investments and pensions, as well as details of any tax planning, trusts or wills you may already have in place.
We will also discuss your attitude to investment risk and what type of investments you feel comfortable with.
We charge fees for our advice. Where products are arranged which give rise to commission this will be offset against any fees payable otherwise products arranged will be established on a commission free basis, although it may be possible, and in some cases advantageous to you, to have the product provider pay our fees from the plan.
We do not charge for our first meeting. We will only charge you when we provide financial advice and/or services, and we will agree our fees and charges with you before any work is done.
You will be able to choose the level of service you require ranging from:
executing your instructions for a single transaction
a long term relationship where we provide ongoing financial analysis and advice
We will agree in writing how we are to be paid before undertaking work, and can offer the option of payment out of your investments and pensions if you prefer this.
Once we have agreed Terms of Business, we will make recommendations and arrange product purchases to protect and aim to increase your wealth and financial security over the long term.
How we handle complaints
We take great pride in the way that we deal with our clients, but accept that sometimes things do not go as well as we would hope. Should this happen we would hope to spot this early on and rectify any issues without any inconvenience to you.
However, should you ever wish to register a formal complaint, please contact David Cumberland, in writing at Robin Bradford (Life & Pensions Consultants) Limited, Tower Bridge Business Centre, 46/48 East Smithfield, London, E1W 1AW or by telephone on 020 7954 9231, explaining what the problem is.
On receipt, your complaint will be acknowledged and you will receive a copy of our complaints handling procedure. We will send you our acknowledgement within 5 working days of receiving your complaint. The matter will then be investigated in line with that procedure and our findings will be reported to you in writing. If you cannot reach agreement with us, you may be entitled to refer your complaint to the Financial Ombudsman Service, subject to certain time limits, unless the complainant is a business with turnover over €2 million or at least ten employees, or a charity/trust with income/assets over £1 million.
The Financial Ombudsman Service is an independent service in the UK for settling disputes between businesses providing financial services and their clients. Their web site address is:
Full details of how they can be contacted are shown on their web site. You will also be provided with full details when we send to you our written conclusions from our investigation of your complaint.